Your Trusted Outsourced Cleaning & Services Provider
Your Trusted Outsourced Cleaning & Services Provider
With our focused, balanced approach to business, we create an environment of meticulous quality, that inspires confidence in our services.
We are strictly focused on our core strengths; quality and value for our clients, in our areas of expertise and knowledge. We are deliberate in our expansion and only enter a partnership where we know we can provide this focus
FBM provides a carefully balanced approach to our clients; we work hard to provide the best quality at the best price point. We believe that our client's success is also our own, so endeavour to provide a simple and transparent model, that allows the utmost flexibility to our clients
Through our regimented training, onboarding and ongoing client support, we ensure a meticulous level of quality and care - we approach all our partnerships with both a proactive and responsive mindset, to provide an environment of continuous improvement and long-term success
FBM pride ourselves with our culture of reliability, diversity, and representing our client’s best interests as our own. We understand that reputation and brand are of most importance to our clients, as they are to FBM. We work with our clients and take on their company values and ethics to be certain we are representing each client in a way they intend their own employees to.
We provide premium hospitality services and are pro-active & responsive in our approach
We take ownership and work collectively with the hotel to ensure high standards for guests
The individuals selected for employment are then required to successfully complete an intense training program prior to their job assignment to ensure the highest quality of service for our customers.
To ensure you receive the perfect cleaning service, we’ll tailor your cleaning plan to your budget and goals. We appreciate your goals may change from time to time and are happy to update your cleaning plan at any time.
The key to our successful Quality Assurance Program lies in our management team conducting routine inspections of premises alongside our clients. These inspections offer an opportunity for our team to connect with clients, ensure that we meet their expectations and addressing any concerns since the previous visit.
Adaptable reporting is available to all of our clients, from WHS incidents to client requests, all can be rolled into an easy to read report on a monthly basis.
Customer service training - Cleaning may not be the forefront of customer service, however, each interaction with our client or guest provides an opportunity for our employees to make an impression. We provide training on this and many other customer service opportunities to our employees.
Continuous improvement recommendations – Constantly reviewing our operations and the feedback from our clients to see where we can make changes to improve our daily operations.
After making recommendations and implementing changes to improve quality, we then review with our client on how the changes have been received and how quality has been improved.
Our skilled cleaning staff is committed to ensuring your guests have an optimal experience when they stay at your hotel.
We provide a wide variety of residential and commercial cleaning services to ensure the highest cleanliness standards
Office Hours: Mon-Fri 9am – 5pm
Phone: +61 2 8283 3215
Email: info@facilinetbm.com
Address: Unit 1, 849 South Dowling Street
Waterloo, NSW 2017, Australia
© 2024 All Rights Reserved. FBM.
